Catering CRM

One source of truth foryour entire catering operation

INVO ERP centralises contracts, sites, menus, diets, orders, complaints and SLAs in one operational CRM. Every team works from the same data — from dietetics and production to logistics and leadership.

Book a demo See the operational flow

The control center for catering operations.

Manage facilities, contracts, menus, diets, patient meal counts, recipes, and reports in one operational CRM for catering companies.

CRM Features

Dashboard and analytics
Facilities and contracts
Menu and diet planning
Recipe and nutrition database
Production and operations control
Administration, reports, and SLA

Operational single source of truth

Stop working offmultiple versions of the data.

Sites, diets, menus, orders and complaints shouldn't live in spreadsheets, emails and chat threads. INVO creates one auditable operational record for the entire organisation.

Sites and contracts
Manage every site, delivery schedule, SLA, contract term and operational exception in one place.
Menus and diets
Create, version and publish menus and diet assignments with full change history and allergen control.
Orders and meal counts
Aggregate data from wards, sites and clients in real time — no manual consolidation.
Complaints and SLA
Log incidents, monitor response times and check service compliance with contract terms.

Placówki · status operacyjny

Live · 5 z 127

Szpital Mokotów342 posiłki · K-218
Aktywny
Szpital Bemowo208 posiłków · K-119
Aktywny
Diet ABC · centrala124 posiłki · K-301
Indeksacja
Dom Opieki Bemowo96 posiłków · K-077
SLA ryzyko
Szpital Wrocław288 posiłków · K-204
Aktywny

Jadłospis W-22 v3v2v1

audyt

Placówki
127
Kontrakty
54
SLA on-time
98,2%

Operational problem

Most catering companieshave no single operational system.

Contracts, menus, orders, diets and complaints are scattered across teams. Production works off different data than dietetics, logistics and sites. Every correction means phone calls, messages or manual re-keying.

Scattered orders

Orders arrive through different channels and never form one version of the data for production.

No change control

Corrections to diets, portion counts and menus are hard to trace and audit.

Production works off stale data

No synchronised flow between sites, dietetics and the production floor.

Complaints outside the system

SLAs, tickets and operational accountability are tracked manually or in email.

Meal count errors
Communication chaos
Manual corrections
No change audit
SLA breach risk

One operational flow

From order to delivery —every team working off the same data.

INVO CRM synchronises sites, dietetics, production, logistics and reporting into one operational flow, with no parallel spreadsheets or manual data handoffs.

1

Sites and wards

Each site has its own schedules, diets, constraints and operational configuration.

2

Meal counts

Wards and clients update meal counts and diet changes in real time.

3

Menus and menu plans

Dietitians publish versioned menus with allergen, weight and exception controls.

4

Production

Data automatically generates the production plan, demand and execution schedule.

5

Logistics and deliveries

Deliveries, time windows and execution statuses are visible to every team.

6

Complaints and SLA

Every ticket is assigned, escalated and tracked along one audit path.

CRM modules

All operational processesin one working environment.

The catering CRM brings contract management, dietetics, menus, sites and operational communication together in one system.

Contracts and sites

Cooperation parameters, delivery schedules, SLAs, indexation and change history.

Menus and diets

Menu cycles, diet assignments, allergens, approvals and change versioning.

Recipes and nutrition

Central recipe base linked to production, food cost and procurement.

Complaints and quality

Incident logging, SLA statuses, photos and escalation paths.

Operational reports

Contract KPIs, volumes, service quality and execution compliance.

Roles and permissions

Granular access per site, ward, client and module.

Real-time operations

Every operational changevisible across the system instantly.

A change in patient count, a new diet, a menu correction or a complaint automatically flows into production, logistics and reporting — no manual handoff.

Operational live feed

Live · ostatnie 15 min

Zmiany dziś
248
Akceptacje
74
Eskalacje
3

14:22Ward 3A · +14 mealsUpdated
14:18Menu W-22New version approved
14:11Complaint #2841Escalated to QA
14:05Production · Central kitchenPlan re-published
13:58SLA · Mokotów siteDelay risk

Synchronizacja: produkcja · logistyka · raportowanieZobacz wszystkie →

Audit and traceability

Every operational decisionhas a full change history.

INVO automatically records who, when and why someone changed a menu, diet, meal count, complaint or contract parameter.

Change history for every site and contract
Audit of diet and menu changes
Tracking of complaints and SLAs
User operational history
Compliance exports and reports

Site change record

#PL-2104

Placówka: Mokotów
Kontrakt: K-218 · 2026
Autor zmiany: AK · dietetyk
SLA: 98,4%

Operational history

Live

14:22AKJadłospis W-22 · zatwierdzono v3
13:48MKPlacówka Mokotów · zmiana SLA
12:30AKDieta lekkostrawna · korekta porcji
11:05JPReklamacja #2841 · eskalacja do QA

One source of truthfor the entire catering operation.

Every order, correction, recipe, delivery, and cost is captured once — then feeds planning, production, logistics, controlling, and reporting.